Helping a Cleaning Business Capture More Clients

Client Background

‍A growing cleaning business struggled to keep up with client inquiries, especially during peak seasons when demand surged. With a small in-house team focused on fieldwork, calls were often missed, resulting in lost opportunities for new bookings.

Challenges Faced

‍The cleaning business encountered these challenges:

• High call volume during peak periods, leading to missed calls and lost revenue opportunities
• Difficulty managing bookings and client inquiries while focusing on daily operations
• Increased client frustration due to delayed responses, affecting overall satisfaction and referrals

Solutions Provided

‍Ascendist stepped in to provide a targeted overflow solution to help the cleaning business capture every opportunity:

1. Overflow Call Management: We handled overflow calls, ensuring all client inquiries and booking requests received prompt responses.
2. Efficient Scheduling Support: Ascendist assisted with appointment scheduling and rescheduling, making it easier for the cleaning team to stay organized.
3. Consistent Client Communication: We provided seamless updates to the cleaning team on client needs and bookings, keeping them informed and prepared.

Results Achieved

‍With Ascendist’s overflow call support, the cleaning business achieved:

• A 40% increase in bookings during peak seasons due to reduced missed calls and improved inquiry handling
• Higher client satisfaction and repeat business, as inquiries were addressed quickly and professionally
• More time for the team to focus on on-site work, boosting productivity and service quality

Client Testimonial
“Ascendist’s overflow support has been a game-changer. We’re now able to capture more bookings and keep our clients happy, all without missing a single call.”

Is your cleaning business ready to capture every client opportunity? Discover how Ascendist’s call overflow support can help—contact us today!

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