Helping a Law Firm Focus on Cases

Client Background

‍A boutique law firm, known for providing high-quality legal services, was experiencing an influx of client calls and new inquiries. The firm’s attorneys needed a way to manage client communication without sacrificing their focus on case preparation and court appearances.

Challenges Faced

‍The firm faced key issues, including:

• Interruptions from frequent client and prospective client calls, impacting focus on case work
• Missed opportunities to capture potential new clients
• High administrative workload to handle follow-ups and scheduling, affecting billable hours

Solutions Provided

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To address these needs, Ascendist implemented a specialized call management solution:

1. Call Handling for Inbound Calls: Our team answered incoming client calls during business hours, providing clear and professional communication while gathering essential information for the attorneys.
2. New Client Inquiry Capture: We captured all new client inquiries and provided initial support, ensuring potential clients received timely responses while transferring priority cases to the firm.
3. Scheduling and Follow-Up Assistance: We managed appointment scheduling, follow-ups, and reminders, freeing up attorneys to focus on case strategy and court preparation.

Results Achieved

‍With Ascendist’s support, the law firm saw:

• A 50% increase in new client inquiry conversion due to prompt and consistent communication
• A significant reduction in missed calls during peak hours, resulting in improved client satisfaction
• Enhanced attorney productivity, as they spent less time on administrative tasks and more time on billable work

Client Testimonial

‍"Ascendist allowed us to keep our focus where it’s needed most—on our clients’ cases. Their team manages our calls professionally, allowing us to work uninterrupted, confident that no inquiry goes unanswered."

Ready to focus on your cases while we handle the calls? Contact Ascendist today to streamline client communication and maximize your law firm’s productivity.

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