Frequently Ask Questions

The Most Common Questions

Why do you bill per call?

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We bill per call to provide a transparent pricing model to keep accounting clear and simplified. Billing per call saves you money and eliminates any confusion about your costs.

Is there a limit to talk time?

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No, you get unlimited talk time for each call. This means you can engage fully with your callers without worrying about extra charges for longer conversations.

Do unused calls rollover?

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No, unused calls do not roll over to the next month. We encourage clients to use their allotted calls each month to maximize the value of their plan.

Do I need to sign a contract?

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No, there is no long-term contract required. You can use our services on a month-to-month basis, providing you with flexibility and the freedom to cancel anytime without penalty.

How does billing work?

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Billing occurs monthly on the first of each month. For new clients, the first month is prorated based on your sign-up date, so you get the full value of your plan from day one.

Do you count spam or wrong numbers?

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No, we do not charge for spam calls or wrong numbers. You only pay for real inquiries from actual customers or clients. This way, you're not billed for irrelevant or unnecessary calls, ensuring that your costs are tied to meaningful interactions that benefit your business.

What industries do you specialize in?

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We specialize in a variety of industries, including legal, accounting, healthcare, and more. Our team is trained to understand the unique needs of each industry. This diverse experience allows us to tailor our services to meet the specific needs of different businesses.

Do you offer 24/7 service?

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While we currently operate during business hours, we are working towards offering 24/7 services to provide complete coverage for our clients.

Do you offer email management services?

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No, we currently do not offer email management services. Our focus is on providing exceptional call-handling and virtual receptionist services.

Can you screen calls before transferring?

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Yes, we can screen calls and gather key information to ensure that only relevant calls are transferred to your team. We can then transfer calls to your team or specific departments based on your preferences.

Do you provide appointment scheduling?

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Yes, we can integrate with your scheduling system to book, confirm, or reschedule appointments for you. We’ll follow your preferences to keep your calendar organized and running smoothly.

Do I need a phone number?

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You are assigned a dedicated phone number for your services. However, you can also use your existing phone number for marketing purposes to maintain consistency with your brand.

Can you integrate with my existing phone system?

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Yes, we work with many different phone systems and can integrate with yours to make sure everything runs smoothly. Whether it's a traditional line or a VoIP system, we’ll ensure an easy setup.

Do I need special software to use your services?

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Certainly! Some examples of risk mitigation strategies we've implemented include diversifying investment portfolios, enhancing cybersecurity measures, implementing redundancy and backup systems, establishing emergency response plans, and conducting regular training and drills to prepare for potential risks and crises.

How does the setup process work?

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Our integration process is straightforward. We guide you through the setup, ensuring a smooth transition and minimal disruption to your operations.

Can you integrate with my scheduling software?

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Yes, we integrate with popular scheduling tools such as Calendly, Acuity, and more, enabling us to manage appointments directly within your system.

What information do you need from me during onboarding?

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We’ll need your call handling instructions, business hours, team member details, and any specific preferences for how you want calls managed.

What if I need to update my call handling instructions?

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If you need to update your call handling instructions, simply reach out to our concierge team. They will assist you in making the necessary updates promptly, ensuring your preferences are always accurately reflected.

Do you provide training on how to use your services?

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Yes, we provide detailed training for all new clients to ensure you and your team can easily use our services. Our training covers everything from setting up your call handling instructions to working effectively with our receptionists.

Do you offer trial periods?

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Yes, we offer a trial period for new clients to experience our services firsthand and assess how we can meet your business needs.

Can I change my service plan later?

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Yes, you can change your service plan at any time based on your business needs, and our team will assist you with the transition

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Virtual receptionists
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