About the role
As a Quality Assurance (QA) Specialist, you’ll be responsible for maintaining the highest standards of service that Ascendist delivers to its clients. You’ll monitor calls, review performance metrics, and identify areas for improvement to ensure that we consistently meet or exceed client expectations.
In the short term, you will:
- Monitor calls and review call summaries to ensure service quality.
- Provide feedback to team members and recommend improvements for performance.
- Develop training materials and resources to help enhance team skills and efficiency.
- Work closely with the Client Success Manager to address any client feedback or concerns.
- Conduct regular audits to identify trends and areas for improvement.
What you bring to the table:
- Previous experience in quality assurance or call center environments is preferred.
- Strong attention to detail with a focus on process improvement.
- Ability to provide constructive feedback and support team development.
- Excellent organizational skills and the ability to manage multiple tasks simultaneously.
- Comfort with technology and tools used for call monitoring and reporting.
Why you might love working here:
- 100% remote work environment.
- Flexible schedules to accommodate a healthy work-life balance.
- A collaborative and supportive team culture.
- Opportunities for career growth and development.
- Challenging and impactful work that directly contributes to business success.
- A values-driven company with a mission to make a difference.