About the role
As a member of the Concierge Team, you’ll serve as the client’s go-to expert for all needs related to our services. This dynamic role requires an ability to multitask, handle client requests promptly, and ensure that all calls, scheduling, and client inquiries are managed efficiently.
In the short term, you will:
- Become familiar with our systems, style & process
- Participate in Continuous Discovery Habits; coaching others on qualitative research.
- lead your own discovery & interviews with members to understand pains, gains & Jobs to be done
- Guide research activities to define current member pain points and map ideal future experiences
- Facilitate research by collecting, analyzing, and producing insights to lead the team toward user outcomes
- Collaborate with cross-functional project team groups to support the design & creation of new products and features
What you bring to the table:
- 4+ years of professional experience with 2+ years of experience in User Research
- Experience in conducting research with a clear understanding of various quantitative and qualitative research methodologies
- Analytical, data-driven, and supremely detail-oriented
- Highly collaborative and empathetic: you love connecting with and helping others, whether they’re users or teammates
- You’re legally authorized to work in the United States and able to work US-hours.
- Preferred: Experience with quantitative analysis and data visualization
Why you might love working here:
- The salary for this role is $139,050 + equity.
- 100% remote work environment, so go ahead and bring your dog to work or wear your PJ's to the office!
- $500/Quarter Remote Work Stipend
- $75/month Physical & Mental Wellness Stipend
- Open vacation policy, with a 3 week minimum!
- Comprehensive health, vision, dental, and life insurance
- 401(k) with a 5% match
- Up to 12-weeks of paid family leave
- No Meeting/Flex Fridays
- Meetup stipend when you cross paths with a co-worker
- Continuing education & development reimbursement
- Yearly team retreat (In March, we went to Charleston. In September, we’re heading to Zion National Park!)
- Challenging problems to solve and an awesome team to collaborate with every single day